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Human beings are entitled to certain civil liberties. They are called rights because one has certain independence to do that activity. These rights are there for one’s protection against any injustice or any discrimination. Out of the many existing rights implemented by the Governing body,[link widoczny dla zalogowanych], consumer right is one such right. The Universal Declaration of Human Rights was created by the United Nations to provide an understanding of what everyone’s rights are. It forms the foundation for a world built on freedom, integrity and harmony.
Former US president created six Consumer protection rights: Right to Safety, Right to Information, Right to Choice, Right to be heard, The Right to redress, the right to consumer education. Now, as a consumer this is our responsibility to recognize these rights, become aware of it and also safeguards it.
World Consumer Rights Day has been recognized for consumers to get together and identify their rights. It started in 1983 and has grown ever since. Consumer protection laws aim to promote consumers’ rights and demand that the law and companies protect these rights. If the rights are not protected then consumers have the freedom to lodge complaint against the organization or the person concerned. Complaints can be lodged in an online consumer forum. Here, we can file our complaints and get necessary advice and comments from the experts. This procedure saves your time as well as your hard earned money.
A customer complaint is a legal way of voicing one’s opinion and claiming its rights. It helps a customer to raise its voice against injustice. Injustice includes unethical marketing, the use of hazardous technologies and production processes, and the sale of harmful products. Customer Complaints tries to protect costumer rights by protecting costumers against malpractices,[link widoczny dla zalogowanych], by prohibiting certain illegal practices.
Customer Forum India helps protect consumer rights through the means of campaigning, protesting and lobbying. When human rights are not well known by people,[link widoczny dla zalogowanych], abuses such as discrimination, prejudice, inequality, subjugation and slavery can arise. Consumer forum educates customers against corrupt and illegal practices. Consumer Forum India helps the distressed customers to gain some comfort through experts’ advice and guidance.
Customer protection rights have an important economic dimension, as it gives not only political freedom but also the freedom to lead a life with dignity, free of dominance and intolerance. The consumer complaint aims to provide genuine and coherent help to those who are not aware of their rights.
Earlier people were not aware of their rights, but now with emergence of complaint forum, consumers have become more responsible towards costumer affairs .Consumer Forum India takes due care of customer affairs.
A consumer can lodge a complaint by filing a complaint letter. A complaint letter is an official way of demanding one’s rights. If some one is not satisfied with any product or its service, then one can file a complaint against it. Under the law a consumer has the right to complain against any aspect that he is not satisfied with. Consumer forum provides guidelines to be followed while making a complaint.